Một số câu hỏi mà trong quá trình kinh doanh mua Theme thường gặp để giải đáp nhanh cho quý khách nhằm tiết kiệm thời gian tìm hiểu cũng như tránh nhiều rắc rối, xung đột sau khi mua theme vì hiểu lầm hoặc không nắm đầy đủ thông tin:
Tôi mới tìm hiểu WordPress, có nên mua theme?
Khách hàng nên là những người thành thạo WordPress và có kinh nghiệm làm web (freelancer), có khả năng tự tìm hiểu tốt để hoàn thiện website với demo cài sẵn. Cho dù bạn dùng bất kỳ theme nào (mua bất kỳ đâu) thì có rất nhiều việc phải làm để hoàn thiện website vì việc này đòi hỏi nhiều kỹ năng và kinh nghiệm về WordPress .
Tôi đã có sẵn website và bài viết, sản phẩm. Có cài được theme không?
Không? Vì quá trình cài demo sẽ xóa hết dữ liệu hiện hữu trên website của bạn. Theme của chúng tôi chỉ phù hợp làm website mới hoàn toàn
Quy trình mua và giao nhận theme như thế nào?
Quy trình mua theme vận hành như 1 website bán hàng với các bước mua hàng, thanh toán, nhận hàng như sau:
- Bước 1: Khách hàng chọn theme và cho theme vào giỏ hàng
- Bước 2: Chuyển sang trang thanh toán để tạo đơn hàng
- Bước 3: Thanh toán đơn hàng đã tạo ở bước 2
- Bước 4: Nhận mã nguồn + data của theme qua Google Drive.
- Bước 5: Cung cấp thông tin hosting, website để muatheme hỗ trợ cài demo
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Tôi tải theme như thế nào?
- Sau khi nhận được thanh toán, sẽ share quyền tải file cho quý khách tới gmail mà quý khách cung cấp lúc đặt hàng
- Trước tiên, truy cập https://drive.google.com/ và đăng nhập đúng với gmail khi đặt hàng mua theme, click tab: Được chia sẻ với tôi
- hoặc kiểm tra email từ google drive để tải file
- Nếu trình duyệt của bạn đăng nhập nhiều tài khoản gmail thì thường sẽ gặp lỗi tải file. Bạn cần chuyển sang trình duyệt chế độ ẩn danh để tải
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Tôi đặt hàng nhầm theme thì có được hoàn tiền hay đổi theme không?
- Không? Chúng tôi dựa vào nội dung đặt hàng để gửi theme (dù quý khách có ghi chú, lưu ý thêm vào cũng không chấp nhận). Nếu phát hiện ra có sai sót khi đặt hàng thì thông báo cho chúng tôi sớm nhất có thể. Nếu chúng tôi đã tiến hành gửi theme thì không hoàn tiền hay đổi theme.
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Tôi có được cập nhật những thay đổi của theme trong tương lai?
- Bạn được hỗ trợ những vấn đề sau:
- Cài đặt website lên hosting giống như demo với phiên bản theme mới nhất tại thời điểm mua (không hỗ trợ cài lên localhost)
- Không đảm bảo cài được trên hosting DirectAdmin, Plesk, VPSSIM hay VPS tự build.
- Chỉ hỗ trợ cài đặt miễn phí 1 lần (hỗ trợ cài qua teamviewer hoặc Ultraviewer để khách hàng xem). Khách hàng có thể xem hướng dẫn cài đặt để tự cài.
- Phí cài đặt lại nếu khách hàng có nhu cầu cài lại mà không tự cài đặt được là 300.000đ
- Chỉ đảm bảo cài được hosting CPanel và hosting không quá yếu.
- Không đảm bảo cài được trên hosting yếu (theo kinh nghiệm là iPage, Hostgator, PAVietNam, BKNS, Goddady)
- Hướng dẫn thay đổi mật khẩu admin, thay đổi tài khoản email admin.
- Khách hàng nên là những người thành thạo WordPress và có kinh nghiệm làm web (freelancer). Những ai mới tìm hiểu về WordPress -> Chúng tôi khuyên không nên mua theme.
-
Theme và plugin có update được không?
- Các plugin miễn phí kèm theo theme thì update được
- Plugin trả phí (nếu có) không update được. Quý khách cần update phải mua thêm bản quyền của nhà sản xuất plugin
- Quý khách cần update theme cần phải mua thêm bản quyền theme của nhà sản xuất.
Có được cấp mã bản quyền (License key) để active theme?
- Không ! Mỗi mã bản quyền chỉ có thể kích hoạt cho 1 Domain nên chỉ bàn giao phiên bản theme mới nhất tại thời điểm mua. Nhưng quý khách yên tâm, không kích hoạt (ative) theme cũng không ảnh hưởng hay giới hạn tính năng của theme ngoại trừ tính năng Update tự động.
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